HOME SUPPORT & CARE COMPANION SERVICES IN TELFORD
OUR CARE. YOUR INDEPENDENCE.
OUR STORY
Rooted in Telford, our purpose is simple: to help people live safely, independently, and with dignity in the homes they cherish.
Our journey began in 2021, inspired by my nan, Florence—now 95 and still living independently with a little support. Through her, I saw how the smallest acts of care can bring comfort, confidence, and joy.
Today, we are proud to support individuals and families across our community, delivering thoughtful, personal care that makes a meaningful difference—every single day.
Nicola Hayward
Founder & Senior Support
OUR MISSION
At Platinum Home Support, our mission is to provide thoughtful, reliable care that supports everyday living while nurturing independence, dignity, and confidence at home.
We believe true care is built on trust, kindness, and meaningful relationships
Our Care. Your Independence.
OUR PEOPLE
We carefully select individuals who demonstrate patience, discretion, professionalism, and a true passion for supporting others. While skills matter, character comes first.
- Fully insured
- Enhanced DBS checked
- Care Certificate, CPR & First Aid trained
Every service we offer is delivered with kindness, respect, and genuine attention to individual needs. We understand that no two clients are the same, which is why our support is always tailored — never routine, never impersonal.
We proudly support:
- Older adults maintaining independence at home
- Individuals with health conditions or disabilities
- Families needing extra day-to-day support
- Busy professionals seeking reliable help and peace of mind
Our clients trust us because we prioritise safety, dignity, and confidentiality at every step. From the first visit onwards, you can feel confident knowing you are supported by thoroughly vetted, compassionate professionals who treat your home and wellbeing with the utmost respect.
Services
At Platinum Home Support, we offer unhurried, personalised support centred on companionship, confidence, and wellbeing—helping people stay independent and enjoy life at home. The services below are just a snapshot of what we can provide.
Our support is extensive and always tailored to suit individual needs and preferences.
Available daily, weekly, or fortnightly.
At Platinum Home Support, what we provide is not simply a service — it is a commitment to excellence, integrity, and heartfelt support.
FAQ’S
We provide trusted, compassionate home support services across Telford, helping our clients live well, comfortably, and confidently in their own homes. To us, support isn’t just a service – it’s a relationship.
VOICES OF THOSE WE SUPPORT
“We are very fortunate, they provide such a valuable service that goes above and beyond”
“I would highly recommend this service. Forever grateful!”
“I like that you’re a smaller company which means a much better, personal service”
“I like my support workers, they help me with my everyday tasks, take me shopping and out for dinner”
“I feel safe and cared for”
“ I like that it’s a small company, I feel I get a more personal touch”
“I love my daily visits and all of the help that I receive. I can now enjoy going out for a walk or to the shops”
“My home is clean and tidy again, just like it used to be”
“Mom is so happy, she even looks healthier. Our family time is now quality time spent together rather than ticking off a to-do list”
“ It’s the little things – taking Dad to his doctors appointment makes such a difference to our family”
Contact Us
Not sure what support is needed?
Get in touch to book a free in-home consultation and talk through the best options for you and your loved one
